pj ok's commitment to responsible gaming
Enjoy gaming as entertainment — know your limits, use the right tools, and get support when you need it.
Our Commitment
pj ok believes that online betting and casino games should be a form of entertainment — not a reliable source of income. Our commitment to every player is to provide a safe, transparent, and responsible environment. To that end, we offer tools and policies that help you understand your gaming behaviour and manage it when necessary.
Under our Terms and Conditions, every user must confirm at registration that they are at least 21 years old. This age requirement is non-negotiable and pj ok enforces it strictly. If a minor is found to be using an account, it will be closed immediately.
Before you play, always ask yourself — are you playing for fun, or to chase losses? If the second answer comes to mind, take a moment to pause and use the tools below.
Core Principles
- Keep a separate entertainment budget — do not use household or essential funds.
- Set a daily or weekly time limit and stick to it.
- Do not bet more to chase losses — it only makes things worse.
- Avoid playing when under the influence of alcohol or medication.
- Talk openly with family or close ones about your gaming.
Tools to keep yourself in control
pj ok gives you several tools to manage your own gaming experience. To use them, contact our 24/7 live chat support — they are ready to help you in Bangla.
Deposit Limit
Set a maximum deposit amount per day, week, or month. Reducing a limit takes effect immediately; a waiting period applies if you request to increase it.
Session Time Limit
Decide in advance how many hours you will play in one session. Once the set time is up, your session will end automatically so you do not spend more time than intended.
Self-Exclusion
Close your account for a set period starting from 30 days, or permanently. During self-exclusion, no bonus or promotional emails will be sent to you.
Betting History Review
You can view your full gaming history, win and loss details, and deposit and withdrawal records at any time. It is a straightforward way to understand your own habits.
Reality Check
You will receive a reminder at set intervals to let you know how long you have been playing and the total amount you have deposited.
Promotion Pause
You can opt out of all bonus and promotional communications at any time. This helps keep you away from the temptation of offers.
Warning Signs
If you notice any of the signs below in yourself, do not ignore them. It is easier to act while the problem is still small.
- You spend more time and money than you intend to, but cannot stop.
- You place bigger bets to try to win back money you have lost.
- You hide your gambling from family or friends.
- You are thinking about borrowing money or breaking into savings to fund gambling.
- You are skipping work, family, or social responsibilities to gamble.
- You feel restless, irritable, or anxious when you are not playing.
- You can sense that the habit is getting out of control.
Self-Assessment
Ask yourself the questions below. If more than two of your answers are "yes", it is a good idea to seek expert advice.
Where to Get Help
Acknowledging a problem is not weakness — it is the first step. There are several ways you can get support.
pj ok Live Support
Our 24/7 live chat support team is always available to help in Bangla and English. Speak to them directly to activate a deposit limit, self-exclusion, or any other tool.
Email Support
If you prefer to reach out in writing, contact our support email. All requests are handled confidentially. Email address: [email protected]
Family and Close Ones
Talking to family or a trusted friend is often the most effective first step. They can stand by you without judgment and encourage you to seek professional help.
Professional Counselling
Seeking confidential advice from a mental health professional or counsellor is completely normal. Various hospitals and health centres in Bangladesh have mental health departments.
Support Groups
Connecting with others who have faced the same problem is helpful for many people. These groups offer a space to share experiences of overcoming problem gambling.
Educate Yourself
Learn more about problem gaming. Our FAQ section has answers to common questions about responsible gaming.
Age Verification and Minor Protection
To open an account at pj ok, a user must be 21 years of age or older. This must be confirmed at registration, and verification may be requested at any time.
If there are children or teenagers in your home, it is your responsibility to ensure they cannot access this site. Do not share your password, and use device locks. Your account is strictly personal — do not let anyone else use it.
Under our Privacy Policy, all your personal information and gaming history are kept completely confidential. Any responsible gaming request you make is also processed confidentially.
How Self-Exclusion Works
Self-exclusion is a feature that lets you close your own account for a set period or permanently. During this time, you will not be able to log in or make a deposit.
While self-exclusion is active, pj ok will not send you any promotional emails or bonus offers. Even after the period ends, a waiting period is required before the account can be reactivated, so that decisions are not reversed on impulse.
To request self-exclusion, contact us directly via live chat or email. Our team will process it promptly.
The Right Mindset for Gaming
Online betting and casino games are a leisure activity. Treat them the same way you would going to the cinema or a restaurant — decide in advance how much you are willing to spend and stay within that limit.
There is no "strategy" or "trick" that guarantees a win in any particular game. Every game outcome is entirely random. If someone claims to know a secret formula for winning, do not believe them. Reading our About Us page will show you how pj ok operates honestly and transparently.
Remember — losing is normal. Winning consistently over the long run is not possible. Never bet money whose loss would cause you financial harm. Keep gaming fun, not a burden.
Make time for other activities — spending time with family, socialising with friends, or pursuing a hobby. If gaming becomes your main way of spending free time, focus on restoring that balance.
Key Things to Remember
- Play for entertainment, not to earn money.
- Start every session prepared for the possibility of losing.
- Every outcome is completely independent and random.
- Do not play when you are in a bad mood.
- Asking for help is the sensible thing to do.