pj ok Terms and Conditions

The meanings of specific terms used in these terms and conditions are explained below. These definitions apply consistently throughout the document.

1.1 Key Terms

• "Platform" — refers to the pj ok website and all services, pages, and applications connected to it.
• "User" or "Member" — a person who registers on pj ok and manages an account.
• "Account" — a member's personal registered profile, which holds their balance, betting history, and bonus information.
• "Bonus" — any additional credit or reward given by pj ok, which may be withdrawn only after meeting specified wagering conditions.
• "Wagering Requirement" — the obligation to place a set amount in bets before bonus funds may be withdrawn.
• "Net Loss" — the amount remaining after subtracting total winnings from total losses over a given period.

1.2 Principles of Interpretation

If the meaning of any term in these conditions is unclear, the reasonable interpretation from the perspective of an ordinary user — without regard to the platform's interests — shall apply. Singular usage may also refer to the plural, and vice versa.

A registered account is required to use all services on pj ok. The rules covering the registration process and account management are described below.

2.1 Single Account Rule

Each user may open only one account. Opening multiple accounts using the same person, the same device, the same IP address, or the same payment method is strictly prohibited. If this rule is broken, all associated accounts will be closed and balances may be forfeited.

2.2 Accuracy of Information

All information provided at registration must be truthful, complete, and up to date. Opening an account with false information is a breach of the service conditions and may result in the account being cancelled at any time. pj ok may request supporting documents for verification purposes.

2.3 Account Security

Keeping your account password and login details confidential is your own responsibility. No third party may be given access to your account. If you suspect that someone else has obtained your account details, contact pj ok support immediately.

Meeting specific eligibility conditions is mandatory to use pj ok's services.

• Members must be at least 21 years old at the time of registration and while using the platform.
• Accessing or using this platform from any region or country where online gaming is legally prohibited is not permitted.
• Members must satisfy themselves that participating in such activities is lawful in their area.
• Anyone who has voluntarily or by order excluded themselves from gaming may not use pj ok.

pj ok may request a national identity card or other valid document to verify age. Withdrawals may be temporarily held until verification is complete.

All rules relating to financial transactions on pj ok are set out in this section.

4.1 Deposit Rules

4.2 Withdrawal Rules

pj ok will process withdrawals only to the same payment method used for the deposit. For exceptional circumstances, please contact the support team.

4.3 Transaction Integrity

If pj ok suspects any fraudulent transaction, money laundering, or illegal activity, it reserves the right to hold the transaction and notify the relevant authorities.

pj ok offers various bonuses, but each bonus comes with specific conditions that must be followed.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. To withdraw bonus funds, wagering of 10 times the bonus amount is required. For example: a ৳1,000 deposit earns a ৳1,000 bonus, giving a total balance of ৳2,000, and ৳1,000 × 10 = ৳10,000 must be wagered before the bonus can be withdrawn.

5.2 General Bonus Conditions

• Each bonus offer has its own conditions, which are clearly stated on the offer page.
• A bonus may only be claimed from one account. If a bonus is claimed from multiple accounts in the same household or environment, it will be cancelled.
• Bonus funds may only be used to play games designated on the platform; they cannot be withdrawn directly.
• If a withdrawal is requested before the wagering requirement is met, the bonus and any associated winnings may be cancelled.
• pj ok reserves the right to change or withdraw any bonus offer at any time.

All betting and gaming activity on pj ok is governed by specific rules.

6.1 Bet Acceptance and Cancellation

• Once a bet has been finally accepted, it generally cannot be changed.
• If clearly incorrect odds are published before an event begins, pj ok reserves the right to cancel those bets.
• For in-play betting, bets may sometimes be rejected due to network delays.

6.2 Suspicious Activity

If match fixing, bonus abuse, or the use of any automated bot is suspected, the account may be suspended without prior notice and the relevant bets and winnings will be reviewed.

6.3 Game Results

pj ok's casino games are powered by certified Random Number Generator (RNG) technology. Live casino games feature dealers from Evolution, Pragmatic Play Live, and other recognised studios. Game results are impartial and not predetermined.

6.4 Maximum Win Limits

Some games or events may have a maximum amount that can be won from a single bet. These limits are stated on the relevant game page.

In certain circumstances, pj ok may unilaterally suspend an account temporarily or close it permanently.

7.1 Grounds for Suspension

• Breach of any clause of these terms and conditions.
• Suspicion of fraudulent or deceptive activity.
• Operating multiple accounts.
• Failure to complete the age or identity verification process.
• Account inactive for an extended period (more than 12 months).

7.2 Self-Closure Request

A member may request to close their own account at any time. To do so, contact support via 24/7 live chat or email. Any valid balance may be withdrawn before the account is closed; however, if active bonus conditions have not been met, those funds will be forfeited.

pj ok aims to keep the platform running and reliable at all times, but technical problems may occasionally arise.

8.1 System Outages

If a game is interrupted mid-way due to server problems, network disruption, or third-party software errors, pj ok will review the situation and attempt to provide an appropriate resolution. However, pj ok is not liable for any loss caused by technical issues.

8.2 Display Errors

If information, odds, or amounts displayed on the website are incorrect due to a clear technical error, pj ok reserves the right to cancel any bet or transaction that took advantage of that error.

8.3 Maintenance

During scheduled maintenance, parts of the site may be temporarily unavailable. Automatic settlement arrangements are in place for bets that are active during this time.

pj ok believes that enjoying gaming as entertainment is fine, but it should never become a harmful habit. Full details of our Responsible Gaming Policy are available on a separate page.

9.1 Self-Control Tools

• Deposit limits: the ability to set a limit on daily, weekly, or monthly deposits.
• Self-exclusion: the option to request that you be kept away from your account for a set period.
• Reality check: periodic reminders showing how long you have been playing.

To use these tools, contact the support team via live chat.

9.2 Protection of Minors

Parents and guardians also have a responsibility to prevent those under 21 from accessing this platform. The use of parental control software on shared family devices is recommended.

pj ok takes the protection of members' personal information very seriously. Our Privacy Policy explains in detail what information is collected, how it is used, and how it is kept secure.

10.1 Limits on Use of Information

• Personal information is used only for account management, payment processing, and service improvement.
• Personal information is not sold to third parties.
• In cases of legal obligation, information may be required to be provided to the relevant authorities.

10.2 SSL Protection

All communications on pj ok are protected by SSL encryption. Payment information is not stored directly on the site but is processed through a secure payment gateway.

pj ok reserves the right to change, add to, or remove any part of these terms and conditions at any time.

11.1 Notification Process

If significant changes are made, members will be notified via their registered email or through a notification when logging into the site. Continued use of the site after any changes will be considered acceptance of the updated terms.

11.2 Latest Version

The latest version of the terms and conditions will always be published on this page. It is recommended to check this page regularly. If you have any questions about the terms, please see our FAQ or contact support directly.

If you have any questions or concerns about these terms and conditions, please contact the pj ok support team.

12.1 Support Channels

• Live Chat: Available 24/7 in Bengali and English.
• Email: [email protected]

The support team can assist in both Bengali and English and is ready to respond to any complaints or questions.