pj ok's Privacy Policy

pj ok is an online gaming and betting platform that provides services to Bangladeshi users. This privacy policy ("Policy") describes how pj ok collects, processes, stores, and protects your personal information.

This policy applies equally to pj ok's website (https://pj-ok.cam), mobile applications, and all associated services. By using any pj ok service, you are considered to have agreed to the terms of this policy. Our Terms and Conditions contain further legal provisions that are consistent with this policy.

In this policy, "you" or "user" refers to any person who uses pj ok's services or has registered an account. "We", "our", or "pj ok" refers to the entity that operates this platform.

pj ok collects two types of information — what you provide directly, and what is generated automatically while you use the service.

2.1 Information You Provide

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and password set at the time of account creation
• Identity verification documents (copy of national ID card or passport)
• Mobile banking details (bKash, Nagad, Rocket, Upay — for transactions only)
• Any messages or documents you provide when contacting customer support

2.2 Automatically Collected Information

• Device type, operating system, and browser version
• IP address and approximate geographic location
• Time of site access, page visit patterns, and session duration
• Gaming activity — bet history, win/loss records, and balance changes
• Transaction information — deposit, withdrawal, and bonus usage history

pj ok collects your information through the following methods:

3.1 Registration and Login Process

The information you provide when creating an account is stored directly on our secure servers. Documents submitted during the identity verification process are accessible only to the designated verification team.

3.2 Collection During Service Use

When you play slots, place cricket bets, or participate in live casino games, the details of each activity are logged automatically. This information is used to ensure the smooth operation of the platform and to promote responsible gaming.

3.3 Mobile Payment Methods

When transacting via bKash, Nagad, Rocket, or Upay, only the information necessary to complete the transaction is processed. We never store your mobile banking PIN or password.

3.4 Customer Support Communication

When you contact us via live chat or email, those conversations may be stored for quality improvement and dispute resolution purposes.

pj ok uses your information only for specific and legitimate purposes. Those purposes are summarised below:

1. Account Management: Creating and verifying your account, ensuring security, and protecting your login.
2. Service Delivery: Running games, betting, transactions, and bonus activities smoothly.
3. Financial Transaction Processing: Completing deposit and withdrawal requests securely and preventing fraud.
4. Identity and Age Verification: Confirming that all users are 21 years of age or older.
5. Customer Support: Providing prompt and effective responses to your questions and complaints.
6. Responsible Gaming: Identifying unusual gaming behaviour and providing necessary support. You can find more information on our Responsible Gaming page.
7. Technical Improvement: Continuously improving the platform's performance, speed, and security.
8. Notifications and Communications: Sending relevant promotional offers, game updates, and important notices — if you have given your consent.
9. Legal Compliance: Carrying out activities necessary to comply with applicable laws and regulations.

pj ok does not sell your personal information to any third party. However, limited information may need to be shared in certain circumstances:

5.1 Service Provider Partners

Only the information necessary to operate the service is shared with game software providers (Pragmatic Play, Evolution, PG Soft, JILI, and others), payment processors, and technology partners. These partners are contractually bound to follow our privacy standards.

5.2 Fraud Prevention and Security

Limited information may be shared with specialised security firms as part of anti-money laundering and fraud detection processes. This process is conducted solely for the protection of your account.

5.3 Legal Obligations

Disclosing information in response to a court order, a lawful request from a government authority, or the requirements of applicable law falls within our obligations. In such cases, we will attempt to notify you unless we are legally prohibited from doing so.

5.4 Business Transfers

In the event of a merger, acquisition, or asset transfer involving pj ok's business operations, user information may be transferred. If such a change occurs, we will inform you in advance and give you the opportunity to accept the new policy.

The pj ok website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve the functionality of the site.

6.1 Types of Cookies and Their Purpose

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: Remember your preferred language, theme, and other settings so you do not have to configure them each time.
• Analytics Cookies: Used to analyse which pages are most visited and where technical issues exist, in order to improve the platform.
• Marketing Cookies: Used to display relevant ads based on your interests. You can disable these at any time.

6.2 Cookie Controls

Cookies can be blocked or deleted from your browser settings. Please note that disabling essential cookies may cause some important parts of the service to stop working properly. The method of controlling cookies varies by browser — detailed instructions can be found in your browser's help section.

The security of your information is one of pj ok's highest priorities. We apply multiple layers of security measures in line with industry standards.

7.1 Technical Safeguards

• All data transfers are secured with SSL/TLS encryption
• Stored data is encrypted using AES-256 encryption
• Passwords are stored as hashes — no one can ever view them in plain text
• Regular security audits and vulnerability assessments are conducted
• Firewall and intrusion detection systems remain active

7.2 Data Retention Period

Your information is retained while your account is active and, after it is closed, for a set period as required by law. Financial transaction records are generally kept for an extended period as part of fraud prevention and legal obligations. Once the required period has passed, data is securely deleted.

7.3 Response to a Data Breach

In the event of a data breach, pj ok will promptly notify affected users and take the necessary steps to minimise harm. The relevant authorities will also be informed in accordance with applicable law.

You have the following rights over your personal information, and pj ok is committed to fulfilling them:

8.1 Right to Access

You may request a copy of the information stored in your account at any time. We will provide it within a reasonable timeframe.

8.2 Right to Rectification

If any of your information is incorrect, request a correction. Inaccurate information will be updated promptly. Verification documents may be required for changes to name or date of birth.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, it may not be possible to delete all information where there are legal obligations or ongoing disputes.

8.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. If your objection is accepted, that type of processing will be stopped.

8.5 Right to Data Portability

You may request your information in a commonly readable format (such as CSV), which can be used on another platform if needed.

For more details about the above rights, visit our FAQ page, where common questions are answered.

All pj ok services are intended solely for individuals aged 21 or older. Collecting information from or providing services to minors is entirely against our policy.

Age verification is mandatory at registration. If a user is found to be under 21, the account will be immediately suspended and any collected information will be deleted. If a parent or guardian believes their underage child has created an account, please contact our customer support immediately.

We apply various tools and measures to ensure responsible gaming. More details can be found in our Responsible Gaming policy.

If you have any questions, requests, or complaints regarding this privacy policy, please contact the pj ok customer support team. We provide assistance in both Bengali and English, 24 hours a day, 7 days a week.

When making a privacy-related request, provide the information needed to verify your account, but never share your password or OTP. No pj ok representative will ever ask for your password.